AMP mistakenly tells 137,000 Kiwis it's giving them $100 each


Putting money

KiwiSaver Developer says sorry for the inconvenience that would have been too costly …

AMP has apologized after sending incorrect emails to 137,000 KiwiSaver members informing them that they had paid $ 100 into their accounts.

The email was titled “Good! You received an AMP for sending to your friends.”

It also stated that the company “has just withdrawn $ 100 from your KiwiSaver account”, which can be seen as a voluntary donation.

Three hours later Wednesday evening, it sent the following email: “We sent you the wrong email. Sorry.”

Given the magnitude of the error, sucking the error and paying was not appropriate. The product would cost the company $ 13,691,100.

So, instead, it restored the opportunity. The company claims that large-scale mail was human error, and as a result, the company strives to strengthen its e-mail protection systems.

The company needs to be more motivated to connect with its customers right now. This year it lost its position as one of the nine KiwiSaver funds, and the change will start on December 1st.

As a result, all KiwiSaver fund members with random AMP, instead of choosing the company’s portfolio, will be transferred to one of the six new funds left over from next week. The six funds are BNZ, Booster, Westpac BT Funds Management, Kiwi Wealth, Simplicity and NZX Smartshares.

“Before email and apology and clarification soon after we received a few customer inquiries, customers are acknowledging their personal errors and confirming that their KiwiSaver account and their data are secure.”
– AMP Wealth Spokesperson

Companies that have lost their support services – AMP, ANZ, ASB, Fisher Funds and Mercer – have been told by regulators that they should close any efforts to create unstable members by the end of September. It is unknown at this time what he will do after leaving the post.

An AMP Wealth Management spokesman said nearly half of the 200,000-plus KiwiSaver customers received the $ 100 email incorrectly, and about half of those who opened it.

“Before email and apology and clarification soon after we received a few customer inquiries, customers are acknowledging their personal errors and confirming that their KiwiSaver account and their data are secure.”

Asked if it was a difficult effort to connect with customers before the end of the week, he said: “We provide frequent digital messaging services to customers throughout the year to provide support and guidance to get the most out of their KiwiSaver. on the job. “

“We are also strengthening our e-mail system.”

While AMP did not confirm or deny the email was designed for unstable clients, the impression on the line that $ 100 was a referral award may indicate otherwise.

The company has 65,000 customers who are invested in its fixed income, representing 5 percent of total AMP assets under the control of 2 percent of total investment.

The spokesman said: “We continue to invest heavily in promoting our clients and looking to help them retire,” he said. big money friend earlier this year. “

Newsroom asked the supervisor, the Financial Markets Authority, if he wanted to explain how the email was going. Another spokesman responded that the officials did not say much about the communication with the providers.

He echoed the government’s direction: “We have informed KiwiSaver’s non-consensual donors that we expect all events or campaigns to be organized to initiate or exchange with members who will come to a halt by the end of September,” he said. “The remaining members can make the decision at any time.”


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