13 challenges that come with autonomous vehicles

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Teleoperation: a technique that allows a person to remotely monitor, assist and drive an autonomous vehicle.

Working on a telephone is a simple matter, yet it involves many technologies and systems to be used with care. Mu first article In this list, we have identified what teleoperation is and why it is important for the future of autonomous vehicles (AVs). Mu second story, we have demonstrated the legitimacy of the law and the emphasis that has been gained from this expertise. Mu third and fourth In the article, we outlined two technical issues that need to be addressed to help drive long-distance vehicles. The Fifth article explained how all of this is accomplished in the safest way possible. With this installation, we will get to the most important person in the whole block, the customer.

There is an Israeli journalist, Sarah Tuttle-Singer, who writes story hears from taxi drivers. He has so much to write that he even wrote a very good book. This sounds great. Cabbies spend all day traveling with different people and when people are tired, they talk. At all times, taxi drivers have one million stories to share. Unfortunately it is a transition to independence, these articles will end.

The problem with autonomous vehicles

There is a problem with removing the driver from the car. You can’t offer 100% availability or customer satisfaction, not today for not more than 50 years. Social interaction is a very important task. There are many instances where a autonomous system can not respond to the level the client wants and is eligible. The absence of a person behind the wheel not only means that there will be time to reduce the car due to distractions and various activities but that seemingly simple tasks cannot be provided. The reason is simple, machines do not know how to connect with a human being in the same way that a human does. The customer experience is the biggest challenge in terms of autonomy and comes in four main categories: passenger concerns, emergencies, delays, and destinations.

Modern dashboard for high-end cars that control ringtones, AC air conditioning, Radio, Media, My car and Auto buttons

Above: Photo via Stockphoto.com, courtesy of Amit Rosenzweig

Photo credit: Stockphoto.com/licensed to Amit Rosenzweig

Travelers’ worries

1. Discomfort in travelers: They may feel anxious or insecure. Without a human driver to respond to their needs the rider has no interlocutor; no one can alleviate their fears, reassure them, or solve the problem.

2. Improving A / C or infotainment system: Not every rider has the same standards or requirements, and not everyone knows how to use another machine. Stories about heat or entertainment in the yard are inevitable. But no one can talk to her.

3. Downhill: In the meantime, when you get close to your destination you just say, “Can you drop me off near the door / car / price / and so on?” and often the pilot will do the same. By a self-driving not only can it do so but it can also get you to the right address but not to the right place. This is especially important for older riders and those who go for medical treatment.

4. Traffic faults: Not all items come from a car. What if the rider did not fasten his seat belt, or there were many people crammed into the back seat? The driver could improve, and the problem could be solved. Can a robotic taxi detect these problems without stopping to solve them?

5. Forgetted or worst things, forgotten child: In 1999, the world’s most famous artist Yo-Yo Ma forgot his 2.5M dollar cello in a taxi. Travelers have also forgotten sleep ana. At the moment it is easy to call the driver (whose number is on the receipt). This is no longer an option if there is no driver who can stop and check the car for people or goods.

6. Destruction: Unfortunately, not all people are good. In fact, some are bad, while others as young people are careless and careless. Passengers may damage or damage the vehicle during the ride. Without the driver’s watchful eye, this behavior cannot be controlled. The results are costly repairs, reduced profitability, and lower vehicle costs.

You forgot the babyYou forgot the baby

Above: Photo via Stockphoto.com, courtesy of Amit Rosenzweig

Photo credit: Stockphoto.com/licensed to Amit Rosenzweig


7. Followers: When a vehicle is in the wrong place or there is an issue that needs to be investigated, the police use a speaker to warn the driver to stop. Without a high-powered driver, the police would not be able to do their job, and the results would be tragic.

8. Medical / Ambulances: Same with the police. Perhaps the rider has a medical problem and can call 911. The vehicle still needs to know the location and time of stopping to allow medical professionals to provide passengers with the necessary care.

Police Suspend Speed ​​VehiclePolice Suspend Speed ​​Vehicle

Above: Photo via Stockphoto.com, courtesy of Amit Rosenzweig

Photo credit: Stockphoto.com/licensed to Amit Rosenzweig


9. Wrong / damaged / missing package: When you receive a package from a messenger they give it to you and ask you to sign it. If the package you received is badly damaged, or something is wrong, you can tell them and they will hold it. If you need something, they will come back and bring back what they forgot. The robot goes straight to its destination.

10. Finding the right customer: Nowadays there are only a few vendors with return bots. However, these numbers will increase as technology advances and lower production costs. Soon there will be more robots with more recipients. The delivery boat can be found disembarking at a location where several people are waiting for various orders. On a computer, it is impossible to know what kind of person needs to be given. This can cause the device to malfunction and the customer to be frustrated.

He went through everything

11. Assurance of facts: When a car arrives to pick up or disembark, it is necessary for the gatekeeper to confirm the records, which are inside the shipment, and to direct the vehicle to its parking lot or towing point. An independent system does not respond well to direction or oral command, nor does it explain why there may be a difference between the information it contains and the instructions provided by the employee.

12. Changing systems: Once inside, there may be someone who needs to steer the car from one job to another. This is especially true in construction sites where a single car can have multiple functions and modify their systems. There is no way for a person in the field to articulate these changing needs.

13. Defects: When the car arrives there will be a traffic light. If there is a fault with the car or the damage has occurred no one can tell.


For those who have read the articles in this series, the answer should be obvious. For those who have not, the answer is to have a a person in a remote area. Currently, none of the above are problematic because there are drivers and couriers. Self-government is not the answer. Man will still need to be able to solve these problems in a very effective, efficient and safe way. This is why teleoperation is the only option. However, as with most answers, it has its drawbacks.

To bring someone on the road

When the teleoperator phase starts it does not just go to the first available teleoperator (TO). This is the reason why when you call clients there is a management system that, based on what you have written, will get you to the agent and expertise you need. However, unlike regular phone calls, the customer does not have the opportunity to “push three times on traffic problems” or “press pounds to repeat the message”.

The first possible solution is to have a telecommunications manager (TM) who can first respond to a call for help, and, having identified a number of issues and needs, will improve the user experience. This may not be the most effective and means that TM is not there to do their real job – control. Instead, there should be a clear and sensible approach to managing the need for human intervention without… human intervention.

When the telecommunication phase begins, the first obvious thing is the source of the request. Did the rider raise the need for TO? Was he the first to respond or the lawgiver? Or was it the only car? Each of these scenarios requires a different response so it is a different type of TO. Within the teleoperation team there will be some who are young and some older, some who are customer lovers, and some who are talented. A TO senior may be allowed to assist from a distance and drive at a distance while a younger partner is allowed to assist. Some of the TO’s may be based on customer discussions so if the session starts with a customer then they are the ones who are included. On the other hand, if a car triggers a session, not because of traffic problems but because of technology. story, a completely different answer would be needed.

Remote assistance is difficult

We have just noticed that the seemingly simple part of the one who responds to his singing is complex. For problems even establishing these connections, see our previous articles on network connection and video compression.

There is another problem. Once the teleoperation phase begins, TO must understand what is going on. There is a lot they need to get that needs to be put on their screens in order to better understand what is going on. The issue is getting worse among many cars. There should be built-in methods and tools so that there is no delay between the start of the phase with the aim of solving the car problem and customer satisfaction.

Promoting independence

If self-driving car providers wanting to have it most robots sent he must ensure that the person is in the group. It is a complex and complex process from beginning to end as well as a very different technology and autonomy. This is why telephone dealers exist and why company executives love them Motional choices depend on them about this important work. Everything and they are not on the right track to the future of self-driving.


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